Our commitments

Welcome to the page dedicated to the commitments of the Grand Saint-Émilionnais tourist office. Our mission is to promote our magnificent region while contributing to its preservation, sustainable development and an unforgettable travel experience for our visitors. Here are our main commitments:

TOURISM FOR ALL


The Grand Saint-Emilionnais tourist office has specifically developed guided tours for disabled visitors, to enable everyone to discover the rich heritage of this UNESCO World Heritage Site.

Le Grand Saint-Emilionnais pour tous

Le Plan de ville accessibilité

This commitment is also reflected in the advice and awareness-raising provided to members and partners wishing to obtain the "Tourism & Handicap" label. These are sometimes simple actions that help to facilitate access to holidays and leisure activities for people with disabilities.

Nos partenaires labellisés Tourisme & Handicap

THE LABEL “QUALITÉ TOURISME”: A GUARANTEE OF EXCELLENCE

The Qualité Tourisme™ mark is the only state mark awarded to tourism professionals for the quality of their welcome and services. It is awarded to businesses and organisations that are committed to offering a first-class tourism experience and to constantly improving their services. With this label, we are committed to :

  • A warm welcome;
  • Attentive staff;
  • Fluency in foreign languages;
  • Personalised service;
  • Clear and precise information;
  • Cleanliness and comfort;
  • The discovery of a destination;
  • Your opinion taken into account.

The Grand Saint-Émilionnais Tourist Office embarked on a quality approach in 2010, with the aim of obtaining certification for its services.

The aim of the quality policy is to provide a permanent response to the three pillars of our organisation:
Visitors: improving reception, optimising waiting times, disseminating information, increasing sales of services and shop products.
Service providers: improving digital practices, developing an online space for members, strengthening knowledge and links with our member-partners.
The internal structure and in particular the staff: organisation around two main areas: reception-information and ticketing. This process of reflection has led to changes in the physical environment, mainly in the reception area, but also upstairs with the reorganisation of workspaces.

More generally, quality management has become a priority since 2011, thanks to the team's ownership of the approach and the systematic dissemination of our actions to institutions and service providers. Assessing our collective performance enables us to plan for the future.

Since 2012, employees in each department have been responsible for drawing up their own action plan, and from 2013 onwards for proposing their own indicators. The monthly monitoring of indicators has thus become the company's dashboard.

Since 2013, the quality policy has been regarded by employees as a fully-fledged operating mode. Since 2016, the Tourist Office has implemented a process-based approach, based on the following cycle: plan > do > observe > analyse > improve

This approach involves the whole team in the objective of customer satisfaction. In 2024, the Tourist Office will have to carry out the audit to renew the label.

We are proud to hold the Qualité Tourisme label, as it testifies to our commitment to a quality travel experience.

THE VIGNOBLES ET DÉCOUVERTES LABEL

Launched in 2009, under the impetus of the Conseil Supérieur de l'Oenotourisme, the Vignobles & Découvertes national label aims to provide greater clarity for customers and greater visibility for the destination. It is based on existing national and local quality schemes. It is awarded by decision of the Conseil Supérieur de l'Oenotourisme for a period of three years. It is awarded to a wine destination and its tourism components (accommodation, restaurants, visits to wine châteaux, site visits, etc.).

The idea is to offer a complete range of wine tourism services to individuals or groups, with the emphasis on quality.

The Bordeaux wine region is made up of 6 areas that have been awarded the Vignobles et Découvertes label:

  • Bordeaux, porte du vignoble
  • La Route des Vins de Bordeaux en Graves et Sauternes
  • L’ Entre-deux-Mers
  • Saint-Emilion, Pomerol, Fronsac
  • Le Médoc
  • Blaye et Bourg

The Grand Saint-Emilionnais Tourist Office was awarded the label in 2015.

ACCUEIL VÉLO AND SCANDIBÉRIQUE


The Scandibérique is the French section of Eurovéloroute 3, the 5122km route linking Trondheim in Norway to Santiago de Compostela in Spain. The route crosses France from north to south over 1,700 km and is the only major route linking Paris and Bordeaux. In Gironde, the 180km route passes through the Libournais region, including Saint-Emilion, Entre-Deux-Mers, Bordeaux and the southern Gironde.

La Scandibérique


SAINT-EMILION WITH YOUR DOG

We understand that for many travellers, dogs are members of the family, and we strive to make your stay as enjoyable as possible for you and your faithful four-legged friend.

For your convenience, and that of your dog, we have created an online brochure. You'll find all the practical information you need, such as drinking water points, dog waste bag dispensers, swimming areas, etc. In collaboration with our members and partners, you'll also find more information on dog-friendly facilities.

Saint-Emilion with your dog

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