The tourist office of the Great Saint-Emilion Area is labeled "Tourism Quality" since 2010 and holder of AFNOR NF Service from 2001 until 2008.
The tourist office of the Great Saint-Emilion Area is an independent association of 1901 law created in 1930, it is currently ranked Category 1. Since its creation, the tourist office was designed to meet the influx of tourists wishing to visit a site widely renowned for the quality of its vineyards and its rich heritage.
The brand Tourism Quality
Created in 2005 by the Ministry of Tourism, the brand TOURISM QUALITY™ supervises the quality initiatives of tourism professionals to improve customer satisfaction and service quality.
To host visitors in an even better way, based on their needs and expectations, this quality approach has become a priority for our tourist office. We are committed to ensure:
- A personalized welcome
- A careful and competent staff
- Proficiency in foreign languages
- Continuous improvement of services and benefits
- A skilled, clear and precise info
- A comfortable place
- The discovery of a destination
- Taking account of your opinions and treatment of your claims
This label allows us to improve, continuously, our services to always satisfy you. We are then at your disposal, including through the implementation of satisfaction surveys and recurrent complaints. Our services are also regularly evaluated, by mystery shopping.
For more information about the certification "Qualité Tourisme", you can visit the website www.entreprises.gouv.fr/qualite-tourisme.